Terms of service

Last updated: [Insert Date]

OVERVIEW

This website is operated by ThreadCrafters. Throughout the site, the terms “we,” “us,” and “our” refer to ThreadCrafters. By accessing our website or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors. If you do not agree to these Terms, you may not access the website or use any services.

We reserve the right to update or modify these Terms at any time. Continued use of the site after changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online platform to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region, or that you have given us consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, or violate any applicable laws.

A breach of these Terms will result in an immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card data is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service or website content without express written permission.

SECTION 3 – ACCURACY & MODIFICATION OF CONTENT

We do our best to ensure accuracy but are not responsible for incomplete, outdated, or inaccurate information. Product descriptions and pricing may change at any time without notice.

We reserve the right to modify or discontinue products or services at any time.

SECTION 4 – PRODUCTS & MADE-TO-ORDER PRODUCTION

Most items sold on our website are made to order. Production begins only after a purchase is made, which may impact delivery times.

We strive to accurately display product colors and details, but we cannot guarantee exact matches due to screen settings or device differences.

We reserve the right to limit or cancel orders and to discontinue products at any time.

Returns and refunds are not accepted for made-to-order or personalized items unless the product is defective. 
Please review our full Refund Policy for details.

SECTION 5 – BILLING & ACCOUNT INFORMATION

You agree to provide complete and accurate account information for all purchases. We may cancel or limit orders placed under the same customer name, email, billing address, or credit card.

We reserve the right to refuse any order you place with us.

SECTION 6 – PRICING, CURRENCY & TAXES

All prices are listed in EUR (€) unless otherwise noted. 
Local taxes, customs fees, or currency conversion charges may apply depending on your region and payment method.

SECTION 7 – SHIPPING & DELIVERY

Shipping timelines may vary depending on the destination. Most items are produced within 2–5 business days after the order is placed. Shipping time is additional.

Orders may be shipped in separate packages.

We are not responsible for delivery delays caused by postal services, customs, or global disruptions.

For more details, refer to our Shipping Policy.

SECTION 8 – THIRD-PARTY LINKS & TOOLS

We may offer tools or link to third-party websites. We do not control these sites or their content. Use them at your own discretion and review their terms and privacy policies.

SECTION 9 – USER FEEDBACK & SUBMISSIONS

By submitting comments, suggestions, or creative content, you grant us the right to use, edit, or distribute such content without obligation or compensation.

You are solely responsible for any user-generated content you post.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally, there may be errors or omissions in product information, pricing, or availability. We reserve the right to correct these errors and to cancel or update orders accordingly.

SECTION 12 – PROHIBITED USES

You are prohibited from using this site for unlawful purposes, to violate rights, harass, hack, upload malware, collect user data, or interfere with site functionality. We reserve the right to terminate your access if you violate any of these terms.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that your use of the site will be uninterrupted or error-free.

All products and services are provided "as is" without warranties of any kind unless otherwise stated. We are not liable for any damages arising from use of our website, services, or products, beyond what is permitted by law.

SECTION 14 – FORCE MAJEURE

ThreadCrafters is not liable for delays or failure to fulfill orders due to causes beyond our control, including but not limited to natural disasters, shipping disruptions, supplier delays, or global emergencies.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless ThreadCrafters and its affiliates from any claims arising out of your breach of these Terms or violation of any law.

SECTION 16 – SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, it will not affect the validity of the remaining provisions.

SECTION 17 – TERMINATION

These Terms remain in effect until terminated by either party. We may suspend or terminate your access at any time for breach of these Terms.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the full agreement between you and ThreadCrafters regarding the use of the site.

SECTION 19 – GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of Greece. Any disputes will be resolved under the exclusive jurisdiction of the courts of Piraeus, Greece.

SECTION 20 – CONTACT INFORMATION

If you have questions about these Terms, you may contact us at:

ThreadCrafters 
Nikitara 39, 18756, Keratsini, Greece 
info@threadcrafters.shop 
Business Registration No: 184732309000 
VAT No: EL120940461